Maid Hub Services FAQ’S
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at My Maid Hub, unit of PMS HR Solutions Pvt. Ltd.. If you don’t see your question, please call us.
My Maid Hub is unit of PMS HR Solutions Pvt. Ltd., which is an ISO certified, Private Limited company, established in 2012, you can search it on www.pmshrsolutions.in. It is a professional maid service provider company, and we employ trained, honest & verified maids, who pride themselves in quality services. We are providing 24-hour customer care support.
Our domestic staffs are trained and skilled. We have done the assessment of them, done the necessary verification from their earlier owner too. We do have our own set up for providing basic training to domestic staff; it helps up to enhance quality of work.
As a company in service sector, we believe, communication is most important for any relationship including ours. Our Business Development Executives / Customer Care Executives understand our aim – achieving customer satisfaction, so they are also having deep respect for customer & there need. Establishing this open communication and being flexible ensures your satisfaction as a long-term customer. Customer satisfaction is our motto. Our employees are in line with our motto. They are receiving regularly updated training and supervision to ensure quality maid service.
Upon your online/ offline enquiry, our executives will share you the format of job description form, along with our agreement draft, company profile & client information form. You need to revert with filled client information form along with job description for the maid. After submission of your enquiry you will get system generated login Id & password from us. You need to login on web page and search our maids profile, as per your JD requirement. OR Our executive will search & shortlist profiles as per your requirement. You need to shortlist the profile, we will arrange interview with the candidate. You need to pay the visiting charges before proceeding for face to face interview. After selection of the candidate, we will sign the agreement and place the shortlisted maid.
Client needs to do the payment of visiting charges before proceeding for face to face interview at clients location. Also, needs to pay service charges, which is 1 month’s salary of the finalized maid, at the time of signing the agreement. Clients need not to give any advance or salary payment directly to the maid. Our executive will share you the invoice for completed service days of the maid, by 1st of the next month. Clients need to pay the salary of the maid on company’s bank account, before 5th of next month. Company will pay the salary to the maid on their bank account with deducting PF, PT , ESIC or WC premium.
We are taking one month’s salary of hired domestic staff, as one time placement charges for providing you required maids support. We are offering you 3 replacements within first 3 months, if our maid left from the job or you are not satisfied with the maid. Placement charges are not refundable in any case. Company is taking lot of efforts to give you best & most suitable option for domestic services, hence, placement charges nor been adjusted with any salary payment too. Client cannot hold the salary of any maid, on any reasons. We are always giving our best to sort out any type of issue of the client & provided maid, holding salary of the provided maids is not the ultimate solution. In this case, company is free to take further legal action for recovery of the pending salary.
We are expecting our client should do the payment by cheque, online in company’s bank account or via our website payment gateway. Client is restricted to pay any cash payment as advance or salary to the maid.
We are offering you 3 replacements within first 3 months, if our maid left the job or you are not satisfied with the maid. In this case, our maid will update us & will serve 1 month notice period before leaving the job, as well as client will also update us regarding not suitability of the maid & will give at least 1 week time for replacement. Urgent replacement will not be possible. In emergency, company will depute back up maid for the assigned task
My Maid Hub works with every home owner to provide domestic service in competitive cost. Job description is designed on basis of frequency of work, work preferences and your budget. Rates are purely depends upon hours of work & submitted Job Description. So our focus is on preparing precise JD, by which we will reduce over burden of the cost & comes to at optimum level. Let us help you enjoy more of it! Contact our Business Development Executive for getting exact cost for hiring maid as per your requirement, My Maid Hub offer’s you reasonable & affordable charges for domestic staff services.
My Maid Hub’s service can be provided on the basis of urgency of client’s requirement. Our Customer Care Executives are guided to respond to the clients lead within 24 hours. Our Lead closing time, after getting all required information from client is max 72 hrs. Accordingly client will get the maid, in max 3 days. It is appreciated, if we get all required information from client at earliest, so that, on that basis, our further searching & short listing proceeding will start.
Our prices are very competitive, whether they are lower or higher than other local services. We may have higher prices than some individual maid services, because we are a Pvt Ltd company, following all statutory norms, having well established set up along with trained & professional executives to serve you, also cover our workers PF, ESIC or WC, which in return gives you peace of mind as a customer.
We are doing 1 year agreement with the client. After completing 1 year, our executives will coordinate with you for renewal of the services. You need to do renewal agreement with us for proceeding further. We are not taking any charges for renewal of the agreement, but guiding our Clients, to raise the salary of the maids, as per market standard.